This report from Accenture, Web 2.0 and the Next Generation of Public Service: Driving high performance through more engaging, accountable and citizen-focused service makes sense in the "government by the people" sense. The web2.0 savvy government, according to this report,
breaks down silos, improves citizen service and opens up the possibilities of collaboration and broader participation among agencies and by citizens themselves. In effect, Web 2.0 represents another step in the inexorable move to more citizen-centric and participatory government. New citizen-sponsored governance initiatives led by electronic, online, mobile and social networking technologies are augmenting, but not replacing, the traditional controls and value of governments and public service agencies.