Virtual Reference

The Australian National Library has published a thorough report on the virtual reference services the library has been providing for the last 4 years. During that period the IRC at the U.S. embassy in Oslo has also been providing a virtual reference service, albeit on a small scale and with the primitive - but efficient and free - Rakim software. Maybe time to revisit the idea of a 24/5 virtual reference service from ircs around the world, using a more sophisticated software?